Shipping Policy

At coconana baby, we are committed to providing our customers with a seamless and reliable shipping experience. We offer free USA and International Shipping with tracking, ensuring that you can keep track of your order every step of the way. Please read below for more information on our shipping and processing times.

Shipping and Processing Times

Processing Times: Orders can sometimes take 2-4 business days to process after placing the order before shipping out.

Standard Shipping Times:

  • USA and Canada: 6 - 14 days
  • Oceania: 8 - 14 days
  • Europe: 8 - 14 days

Tracking Your Order

When your items are shipped out, you will receive a notification via email from us. This email will provide you with a tracking number, allowing you to easily monitor the progress of your package.

If for any reason you haven't received a tracking number or if the tracking number provided is not working, please don't worry. Simply contact us at and our dedicated team will promptly assist you in resolving the issue.

If you require more detailed information regarding your shipment, please feel free to send us an email at We are here to help and ensure that you have all the necessary information about your order.

Unexpected Delays

While we strive to deliver your order within the estimated shipping times, please note that there may be unexpected delays beyond our control. Factors such as customs clearance procedures or unforeseen circumstances may impact the delivery of your package. In such cases, we appreciate your patience and understanding as we work diligently to resolve any issues and get your order to you as soon as possible.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 For Refund requests, please see our refund policy.

Thank you for choosing coconana baby for all your baby product needs. We are dedicated to providing you with the highest quality products and exceptional customer service.